SHIPMENT AND DELIVERY TIMES

PORDUCTS SIGNED AS "PROMPT DELIVERY"

PAYPAL

Once you’ve checkout your order with PayPal, products are given to the courier within 48 hours from receipt of payment. This is subject to funds having cleared in the account.

Your orders are delivered within two or three working days in Italy and up to 10 days in the rest of European Union.

Non-Europe zone like United States, Canada and United Kingdom, average time requires 8 - 10 working days to deliver, but may take up 20 working days depending on the State. Note that parcels may be subjected to customs checks, bureau transactions and applicable policies of your country.

BANK TRANSFER

If you made a bank transfer, shipping will be activated upon receiving payment confirmation from the bank, and that is normally, from three to five working days after you’ve made the transaction.

ORDER TRACKING

Your order may be fully tracked at the shipping carrier's website, we will update your order with the tracking information.

PRODUCTS SIGNED AS “ON DEMAND”:

Micromosaic Jewels are unique and there’s no jewel exact like another. We are always producing UNIQUE pieces and jewels are always being shipped as EXCLUSIVE MODELS. However is possible for you to request a pendant for example, “that seems a lot like” one of he ones presen in our past catalogues. It will need about 30 days to be re-created from scratch, repeteadly the entire creative process, form pulling and stretching smalti until assembling tesseras etc. Due to the natural dry out process of the stucco, it takes up to 3 weeks to be fully bond and therefore, shipped as another original piece. Colours, dimensions and proportions are going to be the same, with non perceptible variations. Form 90 to 98% of accuracy in every detailed is guaranteed to beaus the same as the model you’ve chosen form the photo in the catalogue.  

DURING CHECKOUT

Remember to fill in every field of your shipping and billing address.

PLEASE DO NOT FORGET THIS VERY IMPORTANT DATA

  • Complete name
  • Billing and shipping address
  • City 
  • Country

ORDERS FROM OUTSIDE EUROPEAN UNION UNION

Provide us the following mandatory information:

  • Day, Month & Year of your birth*
  • Telephone number*

(info requested by recent italian export laws)

IMPORTANT INFORMATION ABOUT COURIERS

Averages cases you get contacted on the phone number you have provided. In other cases courier may pass without notification.
If courier receives no answer at the specified address, you may find a note with further details for you to set new arrangements for delivery.

Please sign as received only if the package is sealed closed an in good visual condition. If it present signs of injury, scratches or any other visible damage notify us immediately and sign the courier’s receipt writing “reserve to be verified / to be package to be check”

Deliveries may incur slight delays during holiday periods, and could happen because of bad weather conditions, strikes and uncomfortable areas.

Couriers do not deliver Saturday, Sunday and other non-working days as December 25th, 26th, January 1st. Check your local holidays calendar.

EXPRESS SERVICE

If specifically requested, your jewels may be delivered within 24 hours in one day from the order date (Only in Italy).

PACKAGING

Products are wrapped with special packaging, which guarantee the complete wholeness of the package and its content

INSURANCE

All shipments include an “All-Risk” Insurance Policy that covers 100% the value of your order.


If you require any further details on our shipping policy, contact us via phone, mail or email.